Excellent Customer Service

You can be the judge on whether or not we provide excellent customer service but we know it's not what we say that really counts but what we actually do.

First we recognise that trust is essential when helping you with the security of your homes or businesses. Our standard is always to be trustworthy and reliable. In all our dealings with you we will aim to demonstrate to you that to be so. When communicating with you we aim to avoid any misunderstandings but if ever they occur we honour your view. When we advise you we aim to help you identify what you need and then supply it. We respect your' confidentiality, your properties and the value you place on your own time.

GuardHome believe that its customers are at the centre of everything it does. Our dealings with you are open and unambiguous and we make strenuous efforts to ensure complete customer satisfaction.

Our efforts are paying off. When our clients refer us, and it happens a lot, our exceptional service is often mentioned to the prospect.

Also, GuardHome's excellence in customer service was highlighted whenit was recognised as providing the Best Customer Service at the Harlow and District Business Awards. The Award Committee commended their "Exceptional commitment to putting customer service at the heart of all they do."

As well as excellent customer care, GuardHome's clients can rely on the technical excellence of their work, because they hold National Security Inspectorate ( NSI ) accreditation. The NSI apply stringent selection and monitoring criteria to ensure that their accredited member companies operate to the highest possible standards. Plus, all GuardHome's staff are security screened.

GuardHome understand that its clients want more than just a technically excellent system.  Clients expect the system to be expertly designed to meet their specific needs, to be easy to manage, and to be backed up by outstanding customer care.

GuardHome apply this approach to all of their systems :

• Intruder Alarm Systems
  GuardHome’s systems are far more than just burglar alarms.  You can have the highest levels of protection from a system that is easy to manage and makes minimal impact on your home.
• Closed circuit television
  CCTV protects your home and business from intruders or vandals,  without the need for endless video tapes and expensive hardware.
• Access Control Systems
  Small business and homes can now benefit from access control systems that are easy to manage and easy to live with.  Advances in technology mean features like biometric scanning are no longer restricted to complex and expensive systems.
• Automation Systems
  Increase the comfort of your home or office, at the same time as reducing waste, by letting intelligent systems automatically manage your environment.  GuardHome’s systems also enable you to take control from wherever you are, at home or on the move.
• Integrated Systems
  Combine the benefits of all of these systems in the way the best meets your individual needs.  For example, Guardhome can integrate smoke detectors and lighting control so that the house lights are turned on as soon as smoke is detected.
• Personal Alarms ( “Panic Buttons” )
  Peace of mind and protection for vulnerable people on their own, and those who care for them.  The robust, waterproof alarms can easily be carried at all times, and one press of the button means help is on its way.

Actions, not words

At GuardHome we believe in actions, not just words, so we are happy to show you how effective our systems are, and how easy they are to manage, in your own home or premises.Why not ask for a free demonstration?Within minutes GuardHome will show you how a room in your own home or business can be protected. They are also happy to conduct a full survey and provide you with a full report and quotation, at no charge and with no obligation.

Just call 0844 669 8655 (local rates apply) or to email click here

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