“ GuardHome are a company only to happy to spend the time necessary so we understand our user friendly and very adaptable alarm system. ”
Mr & Mrs Atkinson,
Bishops Stortford
“
...GuardHome has proved to have an unrivalled reputation for customer care and attention to detail. They only use the finest parts and guarantee all their work. Furthermore, from the intial booking, we received a written reminder and another confirmation the day before, as well as details of what is required on the day, which gave us faith before they even commenced the work.....
....They don't rely on spotting "extra" work for their revenue; they rely on customers who value their integrity and transparency, hence this why we trust GuardHome to look after all our security needs....
”
Lisa Symons
Director
Abbey Antiques & Furnishings Ltd.
Ongoing Care
Clients rely on immediate, expert help with any aspect of their system, with GuardHome’s Ongoing Care service.
Confidence From The Start
Ongoing care starts as soon as the installation and training are complete. GuardHome carefully monitor the clients use of the system over the first couple of weeks to help them through the initial bedding-in period. This allows the client to build confidence in their use of the system.
Approximately 2 weeks after installation a follow up visit takes place with the client to ensure their confidence in the use of the system and resolve any issues. On the rare occasions when an issue is identified GuardHome actively use the information to improve their processes. The issue is formally logged, monitored and tracked by the Managing Director.
Help Always At Hand
Help is aways at hand with GuardHome's 24/7 telephone support.Calls always go direct to an expert engineer who fully understands the system, and can explain things clearly and simply. Guardhome clients are never “held in a queue”, and never left struggling to understand under-trained, unhelpful “Helpdesk” staff.
Company Culture
Customer Care is a key part of the GuardHome company culture, and is the responsibility of every team member. All team members are carefully selected for their ability to work well with clients as well as their technical knowledge. They are fully trained on GuardHome's products and procedures, so that every team member can help a client who has requested assistance.
If you'd like to arrange a survey and demonstration just call 01279 324837 or to email click here
GuardHome systems are secure by design and installed with speed.
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